Know the Questions to Ask about Refundable Credits

Know the questions to ask to help your clients get the most out of education and child-related tax benefits. Ask each client all the questions every year. Family dynamics change and just because they qualified last year, doesn't mean they will qualify this year. Or, things could have changed and this year they qualify. So, don't miss any tax savings or refundable credits for your clients.



  • Ask for the child's date of birth or verify it if you use a client intake sheet.


  • If over 19, ask how many months the child was in school. Remember, the 5 months don't have to be consecutive.


  • Verify the relationship. If your client is not the parent, ask where the parents are and why the parents are not claiming the child. Explain the tie breaker rules when necessary.


  • Ask how long the child lived in the same home as your client. Did anyone else live in the same home? Did the child live with anyone else for part of the year? Explain the tie breaker rules when necessary.


  • Verify Social Security numbers, ATINs and ITINs. 

Permanently and Totally Disabled

  • IRS defines permanently and totally disabled as:


    • Not being able to engage in any substantial gainful activity because of a medically determinable physical or mental condition; and
    • A physician must certify the condition has lasted or is expected to last continuously for at least 12 months or result in death.


  • To prove permanent and total disability, IRS asks for a letter from the child's doctor, other healthcare provider or any social service program or government agency verifying the child is permanently and totally disabled. If your client doesn't have this document, ask your client if they can get this letter if IRS asks. 


  • I have your Form W-2 from your employer or employers, do you have any other income such as interest, dividends or from running your own business that we haven't talked about?
  • See our EITC Schedule C and Record Reconstruction Training for interview tips for self-employment income and for help on reconstructing business records.

Marital Status

  • Don't assume the child is not married: regardless of age, always ask. Are any of your children married?


Support Test

  • It must be hard to support your family on this amount of income. Did anyone else help support this child? Did you receive help from any government agency or social organization? Did you receive outside support for this child? Or, did your child work or provide any of his or her own support?

Student Status

  • Verify the student can claim his or her own personal exemption or that the student can be claimed by your client. It is difficult to verify if dependent students filed their own returns and claimed their personal exemption. But, warn your clients of the possible consequences when they are not sure if someone else claimed the exemption.


  • Ask how long the student attended a post-secondary school. Ask how many courses the student is taking? Ask what the school considers full-time. Verify the school term. Ask the student's enrollment status, undergraduate or graduate. If the student is taking graduate studies, ask when he or she started graduate studies.


  • Ask enough questions until you feel comfortable the student qualifies and let your clients know if the IRS audits them, they need to have documents supporting their claim. See the Form 866-H-AOC PDF  (also available in Spanish, Form 886-H-AOC- SP PDF) and  866-H-AOC-MAX PDF for examples of the documentation needed. 

Don't Forget!

If your clients claim EITC, you may need to keep paper or scanned copies, of any documents your clients provide such as social security cards, birth certificates, school records, business income and expense records and more. If you rely on them to find out if they are eligible for EITC or to calculate the amount of the credit. You also need to keep a copy of the document(s) to meet your EITC due diligence.

More Tips for Interviews



More Refundable Credit Resources

What other resources do we have for you? Check out the EITC Central and Other Refundable Credits